Contact information

Contact Information Policy

Last Updated: August 31, 2026

At UrbanGrasp, we value clear communication and are committed to providing our customers with reliable support before and after their purchase.

This Contact Information Policy explains how customers can contact us and how we use the information provided through our communication channels.

1. How to Contact UrbanGrasp

For questions regarding products, orders, payments, shipping, returns, refunds, or general enquiries, customers can contact us through the contact details provided on our website.

UrbanGrasp
📧 Email: shopnextrading@gmail.com
📱 Phone / WhatsApp: +91-7036050426
📍 Address: 2ND FLOOR, HASHIM COMPOUND, OFFICE NO : 10, 6-242, Masab Tank, Hyderabad, Telangana 500028
🕐 Support Hours: MONDAY TO SATURDAY : 9AM - 7PM.
Website: https://www.urbangrasp.com/

2. Customer Support

Our customer-support team can assist with:

Product information and availability
Order status
Shipping and delivery enquiries
Returns and exchanges
Refund enquiries
Payment-related issues
Product compatibility
Warranty or product-support enquiries
General feedback and complaints

For faster assistance, customers should provide their order number, registered email address, and relevant product details when contacting us about an existing order.

3. Business Hours

Customer Support Hours: [MONDAY TO SATURDAY : 9AM - 7PM.]
Time Zone: [Indian standard time IST]

Messages received outside business hours will generally be addressed during the next available support period.

Response times may vary depending on the nature and complexity of the enquiry.

4. Information You Provide

When contacting UrbanGrasp, you may voluntarily provide information such as:

Name
Email address
Phone number
Order number
Delivery information
Product details
Photographs or videos relating to an order
Details of your enquiry

We use this information only as reasonably necessary to respond to your enquiry, provide customer support, process orders, investigate issues, and improve our services.

5. Privacy & Security

UrbanGrasp takes reasonable measures to protect customer information.

Please never send passwords, OTPs, PINs, CVV numbers, complete card details, or other sensitive payment credentials through email, WhatsApp, social media, or other customer-support channels.

UrbanGrasp will not request your banking password, card PIN, or OTP to process a legitimate refund or customer-service request.

6. Official Communication Channels

Customers should use only the contact information displayed on the official UrbanGrasp website.

UrbanGrasp is not responsible for losses resulting from communication with unauthorized individuals or accounts falsely claiming to represent UrbanGrasp.

7. Complaints & Disputes

We encourage customers to contact us directly so that we can attempt to resolve complaints or concerns promptly and fairly.

Please provide sufficient information about the issue so that our team can investigate and respond appropriately.

8. Changes to Contact Information

UrbanGrasp may update its email addresses, telephone numbers, business address, customer-support hours, or other contact details from time to time.

The latest contact information published on the official UrbanGrasp website should be considered current.

Contact UrbanGrasp

We’re here to help — your satisfaction matters to us.

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