Terms & Conditions / Terms of Service

Last Updated: August 31, 2026

Welcome to UrbanGrasp. These Terms & Conditions govern your access to and use of our website and your purchase of products through our online store. By visiting our website, creating an account, or placing an order, you agree to these Terms.

1. About UrbanGrasp

UrbanGrasp is an online retail platform offering carefully selected products including:

• Premium mobile cases and accessories
• Charging cables and GaN adapters
• Wireless charging products
• 925 Sterling Silver jewellery
• Premium gifts
• Festival and occasion-based gifting products
• Other lifestyle and technology products

We reserve the right to add, remove, modify, or discontinue products and services at any time.

2. Eligibility

By using this website, you confirm that:

• You are legally capable of entering into a purchase agreement.
• The information you provide is accurate and complete.
• You will use the website only for lawful purposes.

If you are purchasing on behalf of another person or business, you confirm that you have the authority to do so.

3. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, specifications, dimensions, colours, and prices are accurate.

However, minor variations in colour, appearance, texture, packaging, and design may occur due to manufacturing batches, photography, lighting, or differences in device screens.

Product images are intended to represent the product and may not always reflect the exact appearance of every individual unit.

4. Jewellery Products

Products advertised as 925 Sterling Silver are made from material containing 92.5% silver, subject to the product's stated specifications.

Products described as anti-tarnish are treated or manufactured to improve resistance to tarnishing and oxidation. However, anti-tarnish protection does not mean the jewellery can never tarnish.

Exposure to perfume, cosmetics, sweat, chlorine, salt water, chemicals, moisture, and improper storage may affect jewellery over time.

We recommend storing jewellery in a dry place and avoiding unnecessary exposure to chemicals and moisture.

5. Mobile Accessories

Customers are responsible for checking product compatibility before purchasing.

This includes checking:

• Mobile phone model
• Connector type
• Charging standards
• Power requirements
• Voltage and current specifications
• MagSafe compatibility
• Device dimensions and compatibility

For electronic products such as chargers, cables, power banks, and adapters, customers should use the product according to the manufacturer's specifications and safety instructions.

6. Orders

When you place an order, you are making an offer to purchase the selected products.

An order is considered accepted once UrbanGrasp processes and confirms the order.

We reserve the right to refuse or cancel an order where reasonably necessary, including because of:

• Product availability
• Incorrect pricing or product information
• Payment problems
• Suspected fraud or unauthorized activity
• Incorrect customer information
• Technical errors
• Shipping restrictions

If we cancel an order after receiving payment, an applicable refund will be issued through the available payment method.

7. Prices

All prices displayed on our website are subject to change without prior notice.

Applicable taxes, delivery charges, customs duties, or other charges may apply depending on the customer's location and will be displayed where applicable.

We reserve the right to correct pricing errors, including errors caused by technical or system issues.

8. Payment

We may offer multiple payment methods through third-party payment providers.

By making a payment, you confirm that you are authorized to use the selected payment method.

UrbanGrasp may not have access to or store your complete payment-card information where payments are processed by third-party payment providers.

9. Shipping & Delivery

We will make reasonable efforts to dispatch and deliver orders within the estimated timeframes displayed on our website.

Delivery times are estimates and are not guaranteed unless expressly stated otherwise.

Delivery delays may occur due to:

• Courier or logistics issues
• Weather
• Public holidays
• Customs clearance
• Incorrect delivery information
• Government restrictions
• Natural disasters
• Other circumstances outside our reasonable control

Customers are responsible for providing a correct and complete delivery address and contact number.

10. Delivery Issues

If an order arrives damaged, incomplete, incorrect, or appears to have been tampered with, please contact us as soon as reasonably possible.

We may request photographs, videos, packaging information, order details, or other information necessary to investigate the issue.

11. Returns, Exchanges & Refunds

Returns, exchanges, replacements, and refunds are governed by our Return & Refund Policy.

Products may need to meet specific conditions to qualify for a return, including being unused and returned with original packaging and accessories.

Certain products may be excluded from returns because of hygiene, personalization, consumable, or other applicable restrictions.

Please review our Return & Refund Policy before placing an order.

12. Cancellation

Order cancellation may be possible before an order has been processed or shipped.

Once an order has been dispatched, cancellation may no longer be available and the customer may need to follow the applicable return procedure.

13. Promotions & Discount Codes

Promotional offers, coupons, discount codes, and special prices may be subject to additional conditions.

Unless otherwise stated:

• Only one promotional code may be used per order.
• Promotional codes cannot be exchanged for cash.
• Promotions may have expiry dates.
• Promotions may apply only to selected products.
• We may withdraw or modify promotions where necessary.

14. Intellectual Property

All content on the UrbanGrasp website, including:

• Logos
• Brand names
• Product photographs
• Graphics
• Videos
• Text
• Product descriptions
• Website design
• Original artwork

is owned by or licensed to UrbanGrasp or its respective rights holders.

You may not reproduce, copy, modify, distribute, sell, or commercially use our website content without prior written permission.

15. Prohibited Use

You agree not to use the website to:

• Commit or facilitate unlawful activity
• Conduct fraudulent transactions
• Attempt unauthorized access to our systems
• Introduce viruses or malicious software
• Interfere with website operation
• Scrape or copy website content without permission
• Abuse promotional offers
• Impersonate another person or business

We reserve the right to restrict or terminate access where we reasonably believe these Terms have been violated.

16. Third-Party Services

Our website may rely on third-party providers for services including:

• Payment processing
• Shipping and delivery
• Website hosting
• Analytics
• Advertising
• Customer communication

Third-party services may have their own terms and privacy policies.

17. Website Availability

We aim to keep our website available and functioning properly, but we do not guarantee uninterrupted or error-free access.

The website may occasionally be unavailable due to maintenance, upgrades, technical problems, or circumstances outside our control.

18. Limitation of Liability

To the maximum extent permitted by applicable law, UrbanGrasp will not be responsible for indirect, incidental, or consequential losses arising from the use of our website or products.

Nothing in these Terms is intended to remove or restrict any consumer rights or legal protections that cannot lawfully be excluded.

19. Force Majeure

UrbanGrasp shall not be responsible for delays or failure to perform obligations caused by circumstances beyond our reasonable control, including natural disasters, war, government restrictions, strikes, transportation disruptions, telecommunications failures, pandemics, or other unforeseen events.

20. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, store, and protect personal information.

21. Changes to These Terms

We may update these Terms from time to time.

Any updated Terms will be published on this page with a revised Last Updated date.

Your continued use of the website after an update means that you accept the revised Terms, subject to applicable law.

22. Governing Law

These Terms shall be governed by the applicable laws of the jurisdiction in which UrbanGrasp is legally registered, subject to applicable consumer-protection laws.

Any disputes shall be handled in accordance with the applicable laws and jurisdiction.

23. Contact Us

For questions regarding these Terms, products, orders, returns, or other matters, please contact us using the contact details provided on the UrbanGrasp website.

UrbanGrasp
Premium Products. Thoughtfully Chosen.